Terms & Conditions

01. Shopping with Realmkart

Realmkart offers anime figures, light boxes, scrolls, posters, decorative katana and other collectibles. Check the selected model, dimensions, materials, included accessories, stand type and availability before ordering. Photographs and screen settings can affect how colours appear; this does not remove your right to receive a product matching its advertised description.

Decorative display products are intended for the use stated in their listings. Follow any age, handling and care instructions supplied with the particular product. Display katana are collectible props; do not use them for combat, cutting or unsafe play.

Our shopping services are intended for teenage and adult collectors aged 13 and above. Customers under 18 should use them with a parent or legal guardian, and an adult must authorise purchases and payments.

02. Accounts and your information

Provide accurate contact and delivery information and keep your account credentials secure. You are responsible for reviewing your cart, selected variants, quantities and address before placing an order. If you notice an error or suspect account misuse, contact us promptly. Our support team will never need your password, payment PIN or one-time verification code.

How we use account, order and device information is explained in our Privacy Policy. Account and data deletion requests can be made using the process on our Account & Data Deletion page.

03. Prices, delivery charges and payment

Prices are displayed in Indian Rupees (INR). Review the final order summary for the product total, discounts, applicable taxes and charges before paying. Cash on Delivery is available where offered at checkout, subject to delivery serviceability. The ₹100 COD charge applies per order, rather than per item.

Online payments are processed through the payment provider shown at checkout. A cancelled or failed payment does not confirm a prepaid purchase. If money is debited but your order does not show a successful payment, contact us with your order number and transaction reference before making another payment for the same order.

Coupon eligibility, expiry dates, minimum order values and other restrictions depend on the particular offer. Any valid discount will appear in the final order total. We do not add a promotion or discount unless its conditions are met.

04. Orders, changes and cancellations

An order reference records your request and lets you track it. Fulfilment remains subject to product availability, successful payment where required, delivery serviceability and order verification. If a stock or listing error prevents fulfilment, we will contact you to explain the issue and the available options, including refunding any payment for an unfulfilled item.

To change or cancel an order, contact support as soon as possible with the order number. Changes may no longer be possible once processing or dispatch has progressed. If an order has shipped, contact us for the applicable return process. We will confirm the status of your request rather than treating a submitted request as an automatic cancellation.

05. Dispatch and delivery

Delivery availability and any estimates depend on your PIN code, the product and the shipping partner. Delivery estimates are not guaranteed dates. We will share tracking information when available. Contact us if tracking shows an issue, the parcel is delayed or an item arrives damaged, incomplete or different from your order.

Please ensure your address, PIN code, phone number and recipient details are correct. If you need a special delivery arrangement, ask support before ordering; it is available only if we explicitly confirm it for your order.

06. Returns, replacements and refunds

Under our standard Return & Refund Policy, request an eligible return within 7 days of delivery. Keep the item unused and in its original condition, with its original packaging, included accessories and proof of purchase. Explain the reason and attach relevant photos or videos when raising the request.

Start through Customer Support or email support@realmkart.com. Please wait for return instructions before sending a parcel back. Our team will review the request and inspect a returned item before confirming an exchange, replacement or refund.

Return shipping is the customer’s responsibility unless the item is defective or incorrect, as set out in the Return & Refund Policy. Approved refunds are processed to the original payment method within the published 7–10 business day period; payment-provider or bank posting times can vary. For COD refunds, support will explain the available refund method securely.

These standard return conditions do not exclude remedies required by law for defective, damaged, incorrect, misdescribed or otherwise non-conforming goods.

07. 15 days. A clear promise.

Our manufacturing-defect warranty claim window is open for 15 days after delivery. Wear and tear is excluded. This warranty is separate from the standard return process above.

• Submit your claim within the 15-day window, with your order number, invoice, delivery evidence and clear photos or videos of the defect.
• Keep the proper original box packaging. For a replacement or return under this warranty, the original box and every item originally included in it are required.
• Raise the claim before sending a product back. The support team will review it and provide the next steps.

Use Support & Warranty or contact support. This contractual warranty does not replace or restrict your statutory consumer rights.

08. Responsible use and product content

Use the website and apps lawfully. Do not attempt unauthorised access, misuse another customer’s account, interfere with checkout or submit fraudulent orders or claims. We may restrict activity reasonably necessary to protect customers and the store, while preserving access to support for existing orders.

Realmkart’s branding, website design and original content are protected by applicable intellectual-property laws. Product names, character names and other third-party marks belong to their respective owners. A listing does not by itself imply endorsement, an official licence or affiliation unless explicitly stated.

09. Third-party services

Payment providers, couriers, Google sign-in and WhatsApp provide their own services under their applicable terms and privacy policies. External links may take you to those services. Realmkart remains your contact for help with purchases made through our store.

10. Your rights and changes to these terms

These terms are governed by applicable Indian law. Nothing here excludes a legal right, remedy or liability that cannot lawfully be excluded, or prevents you from approaching the competent consumer forum or authority.

We may update these terms as the store changes. The date at the top identifies the current version. An update does not retrospectively remove rights relating to an order already placed. Material changes will be communicated where required.