REALMKART

Return & Refund Policy

At Realmkart, we value your satisfaction and strive to ensure you are delighted with your purchase. If, for any reason, you need to return a product or request a refund, our combined Return and Refund Policy provides clear and straightforward guidelines to assist you.

Eligibility for Returns and Refunds:

• Product Condition: To be eligible for a return or refund, the item must be in its original condition, unused, and in the same packaging as when it was received.
• Time Frame: For standard eligible returns, submit your request within 7 days after delivery. Manufacturing-defect claims have a separate 15-day claim window, described below.
• Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required to process your return or refund request.

How to Initiate a Return or Refund:

• Create a Support Ticket: To start the process, please create a customer support ticket through https://realmkart.com/customer-support. Provide detailed information about your return or refund request, including the reason and any relevant photos or videos of the product.
• Email Us: Alternatively, you can email us at support@realmkart.com with your order details, the reason for the return or refund, and supporting images or videos.

Return Shipping:

• Responsibility for Shipping: Customers are responsible for the cost of return shipping unless the product is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe return of the item.
• Return Instructions: After your return or refund request is approved, we will provide you with detailed instructions on how to return the product to us.

Inspection and Approval:

• Product Inspection: Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria. The item must be in its original condition, without any signs of use or damage.
• Approval Notification: If the return or refund is approved, we will notify you and proceed with the next steps, such as issuing a refund, providing a replacement, or arranging an exchange.

Processing Refunds:

• Refund Timeline: If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Late or Missing Refunds: If you haven’t received a refund after the specified time, please check your bank account again, contact your credit card company, or reach out to us at support@realmkart.com.

Exchanges:

• Defective or Damaged Items: If your item is defective or damaged, we will exchange it for the same item. Please follow the same process for returns by creating a support ticket or emailing us, and we will guide you through the exchange process.

Customer Support:

• Customer assistance: Contact our support team with return or refund-related inquiries. You can create a support ticket at https://realmkart.com/customer-support or email us at support@realmkart.com.

At Realmkart, we are committed to making your shopping experience as smooth and satisfying as possible. If you encounter any issues with your purchase, we are here to help you through the return and refund process and ensure your satisfaction.