1. Introduction
Welcome to Realmkart. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website and services, you agree to the collection and use of information in accordance with this policy.
2. 1. Information We Collect
Personal Information
When you interact with our website or make a purchase, we may collect the following personal information:
Contact Information: This includes your name, email address, phone number, shipping address, and billing address. We collect this information to process your orders and communicate with you.
Payment Information: We collect credit/debit card details, bank account information, and other payment information to process your transactions. Note that we do not store your payment information on our servers; all transactions are processed through secure third-party payment gateways.
Account Information: If you create an account with us, we collect your username, password, and other authentication details to manage your account and provide a personalized experience.
Order Information: Details of the products you purchase, order history, preferences, and any special requests or instructions you provide during the checkout process.
NON-personal information
We also collect non-personal information to improve our services and user experience. This includes:
Browser Information: Information about your browser type, version, and settings.
Device Information: Information about the device you use to access our website, including device type, operating system, and unique device identifiers.
Log Data: Your IP address, access times, pages viewed, the referring website, and other standard log information.
Usage Data: Information about how you interact with our website, such as the pages you visit, the links you click, and the duration of your visits.
Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. Cookies help us remember your preferences, improve site functionality, and provide you with a more personalized experience.
How We Use Your Information
We use the information we collect for various purposes, including:
1. Order Processing and Fulfillment: To process and fulfill your orders, including shipping products, providing customer support, and handling returns and exchanges.
2. Communication: To communicate with you regarding your orders, account, and inquiries. We may also send you promotional offers, newsletters, and other marketing communications. You can opt-out of receiving marketing emails by following the unsubscribe link in the email.
3. Personalization: To personalize your shopping experience, such as by recommending products based on your previous purchases and preferences.
4. Improvement of Services: To analyze trends, monitor website usage, and improve our website, products, and services.
5. Security and Fraud Prevention: To protect our website and users from fraudulent activities, unauthorized access, and other security risks.
6. Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption: We use encryption technologies to protect sensitive information transmitted online, such as payment details.
- Secure Payment Gateways: All payment transactions are processed through secure third-party payment gateways, which comply with industry standards for payment security.
- Access Controls: We restrict access to your personal information to authorized personnel who need the information to perform their job duties.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Your Rights
You have certain rights regarding your personal information, including:
- Access and Correction: You have the right to access and update your personal information. You can do this by logging into your account or contacting our customer support team.
- Data Deletion: You can request the deletion of your personal information by contacting our customer support team. Please note that we may retain certain information as required by law or for legitimate business purposes.
- Opt-Out: You can opt-out of receiving promotional emails from us by following the unsubscribe link in the email or contacting our customer support team. Even if you opt-out of marketing emails, we may still send you non-promotional emails related to your account or orders.
- Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.
Children’s Privacy
Our website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information.
Cookies and Tracking Technologies
- What are Cookies? Cookies are small text files that are placed on your device by websites that you visit. They are widely used to make websites work, improve efficiency, and provide information to the site owners.
- Types of Cookies We Use:
- Essential Cookies: These cookies are necessary for the website to function properly. They enable basic features like page navigation and access to secure areas of the website.
- Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This helps us improve the performance of our website.
- Functionality Cookies: These cookies allow our website to remember your preferences, such as your username, language, or region, and provide enhanced, more personalized features.
- Targeting/Advertising Cookies: These cookies are used to deliver advertisements that are relevant to you. They also help us measure the effectiveness of our advertising campaigns.
- Managing Cookies: You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to read the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other factors. Any changes will be effective immediately upon posting on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact our customer support team at:
- Email: support@realmkart.com
- Phone: 7881114097
- Address: Lucknow-226016
3. Embedded Content
Pages on this site may include embedded content, like YouTube videos, for example. Embedded content from other websites behaves in the exact same way as if you visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website. Below you can find a list of the services we use:Youtube
We use YouTube videos embedded on our site. YouTube has its own cookie and privacy policies over which we have no control. There is no installation of cookies from YouTube and your IP is not sent to a YouTube server until you consent to it. See their privacy policy here: YouTube Privacy Policy.4. Cookies
This site uses cookies – small text files that are placed on your machine to help the site provide a better user experience. In general, cookies are used to retain user preferences, store information for things like shopping carts, and provide anonymised tracking data to third party applications like Google Analytics. Cookies generally exist to make your browsing experience better. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the help section of your browser.
Necessary Cookies (all site visitors)
- cfduid: Is used for our CDN CloudFlare to identify individual clients behind a shared IP address and apply security settings on a per-client basis. See more information on privacy here: CloudFlare Privacy Policy.
- PHPSESSID: To identify your unique session on the website.
Necessary Cookies (Additional for Logged in Customers)
- wp-auth: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_logged_in_{hash}: Used by WordPress to authenticate logged-in visitors, password authentication and user verification.
- wordpress_test_cookie Used by WordPress to ensure cookies are working correctly.
- wp-settings-[UID]: WordPress sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
- wp-settings-[UID]:WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.
5. Who Has Access To Your Data
If you are not a registered client for our site, there is no personal information we can retain or view regarding yourself.
If you are a client with a registered account, your personal information can be accessed by:
- Our system administrators.
- Our supporters when they (in order to provide support) need to get the information about the client accounts and access.
6. Third Party Access to Your Data
We don’t share your data with third-parties in a way as to reveal any of your personal information like email, name, etc. The only exceptions to that rule are for partners we have to share limited data with in order to provide the services you expect from us. Please see below:Envato Pty Ltd
For the purpose of validating and getting your purchase information regarding licenses for this theme, we send your provided tokens and purchase keys to Envato Pty Ltd and use the response from their API to register your validated support data. See the Envato privacy policy here: Envato Privacy Policy.Ticksy
Ticksy provides the support ticketing platform we use to handle support requests. The data they receive is limited to the data you explicitly provide and consent to being set when you create a support ticket. Ticksy adheres to the EU/US “Privacy Shield” and you can see their privacy policy here: Ticksy Privacy Policy.7. How Long We Retain Your Data For
When you submit a support ticket or a comment, its metadata is retained until (if) you tell us to remove it. We use this data so that we can recognize you and approve your comments automatically instead of holding them for moderation.
If you register on our website, we also store the personal information you provide in your user profile. You can see, edit, or delete your personal information at any time (except changing your username). Website administrators can also see and edit that information.
8. Security Measures
We use the SSL/HTTPS protocol throughout our site. This encrypts our user communications with the servers so that personally identifiable information is not captured/hijacked by third parties without authorization.
In case of a data breach, system administrators will immediately take all needed steps to ensure system integrity, will contact affected users and will attempt to reset passwords if needed.
9. Your Data Rights
General Rights
If you have a registered account on this website or have left comments, you can request an exported file of the personal data we retain, including any additional data you have provided to us.
You can also request that we erase any of the personal data we have stored. This does not include any data we are obliged to keep for administrative, legal, or security purposes. In short, we cannot erase data that is vital to you being an active customer (i.e. basic account information like an email address).
If you wish that all of your data is erased, we will no longer be able to offer any support or other product-related services to you.
GDPR Rights
Your privacy is critically important to us. Going forward with the GDPR we aim to support the GDPR standard. AncoraThemes permits residents of the European Union to use its Service. Therefore, it is the intent of AncoraThemes to comply with the European General Data Protection Regulation. For more details please see here: EU GDPR Information Portal.
10. Third Party Websites
AncoraThemes may post links to third party websites on this website. These third party websites are not screened for privacy or security compliance by AncoraThemes, and you release us from any liability for the conduct of these third party websites.
All social media sharing links, either displayed as text links or social media icons do not connect you to any of the associated third parties unless you explicitly click on them.
Please be aware that this Privacy Policy, and any other policies in place, in addition to any amendments, does not create rights enforceable by third parties or require disclosure of any personal information relating to members of the Service or Site. AncoraThemes bears no responsibility for the information collected or used by any advertiser or third party website. Please review the privacy policy and terms of service for each site you visit through third party links.
11. Release of Your Data for Legal Purposes
At times it may become necessary or desirable to AncoraThemes, for legal purposes, to release your information in response to a request from a government agency or a private litigant. You agree that we may disclose your information to a third party where we believe, in good faith, that it is desirable to do so for the purposes of a civil action, criminal investigation, or other legal matter. In the event that we receive a subpoena affecting your privacy, we may elect to notify you to give you an opportunity to file a motion to quash the subpoena, or we may attempt to quash it ourselves, but we are not obligated to do either. We may also proactively report you, and release your information to, third parties where we believe that it is prudent to do so for legal reasons, such as our belief that you have engaged in fraudulent activities. You release us from any damages that may arise from or relate to the release of your information to a request from law enforcement agencies or private litigants.
Any passing on of personal data for legal purposes will only be done in compliance with laws of the country you reside in.
